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Terms & Conditions
We at FairPlay Seed don't believe in small print, so we've made our terms and conditions just as easy to read as the rest of our site. If you have any questions which are either raised or not answered here, please do contact us and we will do all we can to help. To save you trawling through everything, you can use these links to get to where you want straight away: |
1. Descriptions of seed products
The descriptions on this web site and on the seed packets we sell relating to the species, their characteristics, their hardiness, position in the garden, and fitness for any particular purpose, including consumption, are given only for general guidance. We believe the seed is free from disease and other defects, and is true to name. As stated on our seed packets, all species have been open pollinated in a natural environment, and although we, and our growers try their best to prevent cross-pollination from occurring with other similar species, there is always a chance that it might have taken place. As a result of this, and as is the custom of the seed trade, we give no warranty, express or implied, as to the description or productiveness of any of the seeds we sell, and will not be responsible for the resultant crop in any way.
FairPlay Seed will not knowingly offer for sale seed of any endangered species.
2. Prices and availability of goods
Goods are sold subject to availability and prices are subject to change without notice. Products that are not available will be listed as such on the web site. Where goods are temporarily out of stock we will contact you so that you can choose between having it shipped when it is back in stock or a refund on the item. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation. We only accept orders from within the United Kingdom.
We take the utmost precaution and care to ensure that the product descriptions, prices, information and pictures are as accurate as can be. Colours of flowers and plants may vary slightly to those shown on the web site and on seed packets due to the limitations of Internet, photographic or printing technology.
3. Payment and security policy
Security is one of our highest priorities, and we take every precaution to protect your personal information both on and offline. You may order online using a credit/debit card (we accept Visa Purchasing, Mastercard, Visa Delta, Visa, American Express, Switch, Visa Electron and Solo).
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All online payment transactions are handled by PayPal, one of the Internet’s largest secure online payment providers. Information requested by them when paying for goods (including your credit/debit card details) is encrypted with SSL (Secure Sockets Layer), a technology for managing the security of online message transmission. This technology is used by banks and security operations across the world. SSL encrypts or scrambles any information sent from your browser to the server you are connected to, making it impossible to intercept or tamper with the information on the way. You can check to see that you have SSL enabled by running your cursor (mouse) over the padlock at the lower right of your screen. If you have any questions about the security at our web site you can send an e-mail to info@fairplayseed.co.uk.
You can also order by post using a cheque or postal order. All prices are in pounds sterling (£). Cheques or postal orders should always be in pounds sterling (£) and made payable to FairPlay Seed. We are unable to accept cash or ‘open’ cheques. There is no postage and packing charge on items sent by post. We currently do not accept any order payments from outside the United Kingdom.
4. Delivery of goods
Your shopping basket will display the goods you have purchased and these will usually be dispatched within 7 working days. Please allow additional time if payment is made by cheque, as we will not dispatch goods until the cheque has cleared. Please avoid special requests (e.g. part shipments). Although we try to provide a good service, we hope that you will appreciate that during our busy period (from January to May) the despatch of goods may sometimes take a little longer.
You will be sent confirmation of your order by email if you have purchased products online from our web site. You have the right to cancel your order within 7 working days without giving any reason for doing so. This notice period runs from the day payment is taken, and ends 7 working days after the day on which you receive the goods. If you do decide to cancel your order you will receive a full refund as soon as possible and within 30 days of the cancellation. Your cancellation notice must be in writing, either by letter or email. The notice takes effect either from the day it is posted to our business address or emailed to our business email address. Should you decide to cancel your purchase once you have received the goods, you have to return the goods to us at your own expense. Should you fail to do so we will charge you a reasonable cost for recovery of the goods.
5. Compliments, complaints and other comments
Should you have a compliment, comment or complaint to make about a product or the service that we provide then please contact us either in writing at FairPlay Seed, P.O. Box 209, Woodbridge, Suffolk, IP12 1WS, England, email us on info@fairplayseed.co.uk or phone 01394 610341. If the items you receive are not up to standard then please contact us in any of these ways. You will have the option of a replacement item or a full refund, provided that you inform us that the goods are faulty within a reasonable time (30 days or less).
6. Conditions of sale
The plant species we offer have not been bred or selected in any way. The seed we sell is for home garden use only. Any use of the seed for plant breeding or selection is strictly prohibited. Companies or persons wishing to use the seed for plant breeding purposes must seek written permission from FairPlay Seed prior to doing so.
7. Privacy policy and data protection
We are committed to protecting your privacy. We use the information we collect about you lawfully and in accordance with the Data Protection Act 1998. We will not give, sell or rent the information that we collect to others. The information that we collect about you is only to process orders. We will not use it to contact you about marketing promotions etc.
Our records will include some or all of the following personal information:
Your name
Address
Phone number
Email address
By registering or ordering through our web site you consent to the collection and processing of your personal details by us. You may check, amend or remove your personal details by writing to us at FairPlay Seed, P.O. Box 209, Woodbridge, Suffolk, IP12 1WS, or by e-mailing us at shopadmin@fairplayseed.co.uk.
8. Copyright and Trademarks
All third party product names, trademarks, brand names, copyright and titles are acknowledged on this web site This web site is protected by Copyright and the Copyright, Trademarks, Logos and Intellectual Property rights for the content of the FairPlay Seed web site are the property of FairPlay Seed. ALL RIGHTS RESERVED. Any use, copying or printing of materials on this web site, other than in the course of selecting products, browsing and ordering from us, is strictly prohibited. Also prohibited is any framing of this web site.
9. Link Web sites
We accept no liability or responsibility for the privacy practices or content of any linked web site that is not owned and maintained by us. We encourage those who use our web site to read the privacy statements of other web sites once they leave ours, particularly those that collect personally identifiable information.
10. Notification of changes
If we change our Terms and Conditions, Payment and Security Policy or Privacy Policy, we will post notification of these changes on our Home Page so that you are aware of them.
11. Legal matters
These terms and conditions do not affect your statutory rights as a consumer. These terms and conditions shall be governed and construed in accordance with the law of England and shall be subject to the exclusive jurisdiction of the courts of England.
FairPlay Seed is registered with Inland Revenue in the United Kingdom as a sole trader business, with Mr. S. Wood as the proprietor.
